Scope of service

Physiotherapy services only. Not suitable for emergencies—call 999 in an emergency.

Eligibility & safety

Please disclose relevant health information. We may advise alternative care if required.

Bookings & rescheduling

Appointments are by request. We aim to confirm times promptly and offer alternatives.

Cancellations & no-shows

24 hours’ notice requested to avoid a late fee.

Fees & payment

Fees vary by setting. Payment timing and method confirmed during booking.

Refunds

Refunds assessed case-by-case in line with UK consumer law.

Professional standards

Registered with HCPC; member of CSP. Practice aligns with professional guidance.

Liability limits

We are not liable for losses beyond statutory rights. Keep your environment safe.

Complaints

Please email concerns to hello@askalexphysiotherapy.com. We will respond and advise next steps.

Website acceptable use

No misuse, scraping, or disruptive activity. We may change content without notice.

Cookies

See the Privacy Policy for cookies and analytics information.